Business conditions

General provision

These terms and conditions apply to purchases in the online store

The operator is: DataTip, s.r.o

ID: 36869112, VAT: 2023131594, VAT ID: SK2023131594, EORI: SK2023131594

The operator is a VAT payer.

Alžbetina 30, 040 01, Košice, Slovak Republic.

The company is registered in the Commercial Register of the District Court of Košice I, section SRO, insert no. 26071/V.

The business conditions are part of the concluded sales contract between the seller on the one hand and the buyer on the other. All contractual relationships are concluded in accordance with the legal order of the Slovak Republic.

In the event that the consumer is the contracting party, relations not regulated by these terms and conditions are governed by Act No. 40/1964 Coll., Civil Code, Act No. 250/2007 Coll., on consumer protection, 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises, Act no. 22/2004 Coll., on electronic commerce, by Act no. 391/2015 Coll., the Act on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, all as amended. If the contracting party is an entrepreneur, relations not regulated by these terms and conditions are governed by Act No. 513/1991 Coll. as amended.


A consumer contract is any contract, regardless of the legal form, that the supplier concludes with the consumer.

The seller (supplier) is a person who, when concluding and fulfilling a consumer contract, acts within the scope of his business activity or profession or a person acting on his behalf or on his account.

Buyer - consumer is a physical person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.

Order and conclusion of purchase contract

The buyer chooses a product based on the current offer published on the website, and confirms this choice by clicking the "Add to cart" button. After shopping, the customer displays the contents of the basket by clicking on "Shopping basket", checks its contents and clicks on the "Continue" button, where he fills in the information necessary to successfully complete the order (address, email, payment method, etc.), which he confirms by clicking on the button "Book".

Orders placed through the online store are binding. By sending the order, the buyer confirms that he has familiarized himself with and agrees to these terms and conditions, which he also confirms before sending the order.

The proposal for concluding the contract is the placement of the offered goods on the website , the contract is created by sending the order by the buyer and accepting the order by the seller. The seller will immediately confirm this acceptance to the buyer's email address, but this confirmation does not affect the formation of the purchase contract. A contract concluded in this way cannot be changed unilaterally (a contract concluded in this way can be changed based on the agreement of both parties).

Information about the individual steps leading to the conclusion of the contract follows from these terms and conditions, and the buyer always has the opportunity to check or correct the order before sending it.

The contract is concluded in the Slovak language, if the circumstances on the part of the seller or the buyer do not prevent it, it is possible to conclude the contract in another, comprehensible for both parties, language.


The prices of individual products are listed including value added tax (VAT) and all other taxes. The consumer has the opportunity to familiarize himself with the period during which the seller is bound by his offer, including the price.

All promotional prices are valid while stocks last, unless otherwise stated for a specific product.

The final price is indicated in the order form just before the order is sent, it is indicated including VAT, or all other taxes and fees (packaging, postage...) that the consumer must pay to obtain the goods or services. This price cannot be changed unilaterally by the seller.

Terms of payment

You can use the payment methods listed below to pay for your orders.

  • Through the Stripe payment gateway:
    • By payment card - Z adarmo
  • By standard bank transfer - Z adarmo

Through the Stripe payment gateway

Online payments for us are provided by the Stripe payment gateway .

Stripe is an international, modern, fast, internet payment system with a high level of security. It offers payments through an electronic wallet and all the most popular payment methods on the Czech Internet within a single user interface. Stripe is your payment partner with a guarantee of a trusted and secure payment environment. Payments made through the payment gateway are fully secured and all information is encrypted.

Stripe - Payment by card - Free

The fastest way to pay online. In the interface of the Stripe payment gateway, you enter the card number, validity date and CVC code - three numbers that can be found in the signature strip on the back of the card. Everything is secured by the 3D Secure standard, so you'll probably be asked to authorize the payment via your bank's method (usually a code you'll receive via SMS or a confirmation in your bank's app). The payment is confirmed immediately, we will proceed with the execution of the order without delay.

Data on the payment gateway operator:


By standard bank transfer - Free

Your order will be shipped only after the money has been credited to our account. Please enter your order number as a variable symbol. This number as well as the necessary data for the transfer will be sent to your e-mail as soon as you send your order. Attention, the transfer can take up to 2 working days.

EUR IBAN: SK95 8330 0000 0021 0229 3448

CZK IBAN: SK22 8330 0000 0022 0059 3495


Terms of Delivery

Goods that are in stock and ordered no later than 12:00 on a working day are dispatched no later than the next working day after the order has been processed and are usually delivered in three to six working days on average. If the goods you ordered are in the store , the shipment will be delayed by one working day. The goods must first be delivered to the central warehouse, from where they are then sent.

    The goods are delivered via GLS, DHL, TNT, UPS carriers.

    After the order has been sent, you will be informed about which carrier has been selected for delivery. We will give him your contact details and he will specify the delivery date with you on the day of delivery.

    Delivery prices are:

    • Calculated on payment for goods
    • Cash on delivery (payment upon collection) is not available until further notice
    • The exact price for shipping will be calculated at checkout

    Orders received on holidays are submitted for shipping on the next working day.

    If we will not be able to deliver the goods, we will contact you and agree on the next procedure (you will receive information about the availability of the goods, we will offer you other alternative goods, we will cancel the order).

    In the case of payment by bank transfer, the goods are dispatched no later than the next working day after the amount has been credited to the seller's account.

    If the goods are not in stock, they are marked with the term "on order", in this case it is possible to contact the seller by e-mail or by phone and inquire about the availability of the given goods. The seller will notify the buyer of the delivery period, and after its approval by the buyer, a purchase contract will be created.

    The seller is not responsible for:

    • Delayed delivery of goods caused by carrier, post
    • Delayed delivery of the goods caused by an incorrectly given address of the recipient by the buyer when ordering the goods
    • Any non-delivery of goods that occurred as a result of unforeseeable obstacles beyond the seller's control.

        Guarantee, guarantee letter

        The warranty period is 24 months and starts from the time the buyer takes over the item. If a period of use is marked on the sold item, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period.

        At the request of the buyer, the seller is obliged to provide a guarantee in writing (warranty certificate). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a warranty certificate.

        The warranty certificate contains the name of the seller (first and last name, trade name or name of the seller, his registered office or place of business), the contents of the guarantee, its scope and conditions, the length of the guarantee period and the data necessary to apply the guarantee. If the warranty certificate does not contain all the details, this does not invalidate the warranty.

        By declaring in the warranty letter issued to the buyer or in the advertisement, the seller can provide a guarantee exceeding the scope of the legal guarantee, the conditions and scope of this guarantee are determined by the seller in the guarantee letter.

        The warranty does not cover normal wear and tear, mechanical damage, etc.

        Compliance with the purchase contract

        The thing being sold must have the required quality, quantity, measure or weight as required or established by law and must be free of defects, in particular it must comply with binding technical standards. If special rules must be observed when using the item, especially if the use is governed by the instructions or regulated by a technical standard, the seller is obliged to inform the buyer of them, unless the rules are generally known. If the seller does not fulfill this obligation, he is obliged to compensate the buyer for the resulting damage.

        Taking over the goods

        The buying consumer shall immediately upon receipt visually check the quality and quantity of the product and, in case of discrepancies, immediately contact the seller. In the event that the shipment is already visibly damaged when it is taken over from the carrier, we recommend the buyer, for the sake of more effective defense of his rights, not to accept the goods, to write a protocol with the carrier and to inform the seller of this fact in order to agree on the next procedure.

        If the buyer does not take over the ordered goods without properly withdrawing from the contract or without the shipment being damaged (we recommend writing a damage report with the carrier in order to more effectively defend the rights of the consumer), the seller is entitled to request payment of the costs incurred in fitting out the order and sending it.

        Reclamation and its application

        The seller is liable for defects that the sold item has upon receipt by the buyer. The Seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of the complaint, in justified cases, in particular if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the date of the complaint. Once the method of handling the complaint has been determined, the complaint shall be handled immediately; in justified cases, the complaint may also be handled later, but the handling of the complaint shall not take longer than 30 days from the date on which the complaint was lodged. After the expiry of the period for processing the complaint, the consumer shall have the right to withdraw from the contract or to have the product exchanged for a new product. The period from the exercise of the right of liability for defects until the end of the complaint procedure (handing over of the repaired product, written invitation to accept the performance or its reasoned refusal) shall not be included in the warranty period. In the case of replacement of the item with a new one, the new warranty period starts from the date of receipt of the item.

        Warranty claims do not apply to defects caused by normal wear and tear or improper use of the goods. Normal wear and tear is a natural process that occurs with regular use of the goods and may include, but is not limited to, wear and tear of moving parts, changes in material caused by exposure to the elements, and the like. Used goods that have been sold and used by the purchaser cannot be claimed for normal wear and tear. Normal wear and tear includes changes and damage caused by the everyday use of the goods, such as: abrasion and wear of materials (e.g. cracks on tyres, wear of textiles, fading of paint, etc.), changes caused by exposure to natural influences (e.g. UV radiation, humidity, temperature changes, etc.), wear caused by normal mechanical movement (e.g. bearings, wheels, clutches, etc.). Claims do not cover defects caused by improper use, improper maintenance or neglect of care of the goods, which includes, but is not limited to, improper storage, improper handling and use of the goods contrary to their intended use and instructions for use.

        When a claim is made by a consumer within the first 12 months of purchase, the seller may only settle the claim by rejecting it on the basis of professional judgement. Regardless of the outcome of the professional assessment, the consumer may not be required to pay the costs of the professional assessment or any other costs related to the professional assessment. The seller shall provide the consumer with a copy of the professional assessment justifying the rejection of the complaint no later than 14 days from the date of settlement of the complaint. If the consumer submits a complaint after 12 months from the date of purchase and the seller has rejected the complaint, the seller shall indicate in the complaint handling document to whom the consumer may send the product for expert assessment. If the product is sent to a designated person for expert assessment, the costs of the expert assessment, as well as any other costs reasonably incurred in connection therewith, shall be borne by the seller, irrespective of the outcome of the expert assessment. If the expert assessment proves that the seller is liable for the defect, the consumer may reassert the claim. The warranty period shall not expire while the professional assessment is being carried out. The seller shall reimburse the consumer within 14 days from the date of the reasserted claim for all costs incurred for the professional assessment as well as all related costs reasonably incurred. The reasserted claim cannot be rejected.

        The Seller is obliged to deliver the confirmation of the claim to the Consumer immediately, if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of the claim. The acknowledgement of the claim need not be delivered if the consumer is able to prove the claim in another way. The transport costs shall be borne by the purchaser. Under no circumstances send the goods on delivery. In the event of a claim, complaint or complaint, the consumer shall send the goods packaged in packaging suitable for carriage together with a form describing the defect and a copy of the proof of purchase (or warranty card, if issued) to the seller's address.

        Withdrawal from the contract

        The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods. The deadline for withdrawal is preserved if the consumer's expression of will to withdraw is sent (mail, email, form etc.) to the seller no later than the last day of the deadline.

        By withdrawing the consumer from the contract, the contract is canceled from the beginning. The seller is obliged to take back the goods or not to continue providing the service, to return to the consumer the price paid for the goods or for service or advance payment that the consumer paid for the goods or services, including the costs incurred by the consumer in connection with ordering the goods or services (including postage, transport costs, delivery, etc., which the buyer paid for the delivery of the goods to him). The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest delivery method offered by the seller. The cost of returning the goods is borne by the consumer only if the product fully met the quality requirements and was not defective. The expression of will to withdraw from the contract is sent (not cash on delivery, such shipments will not be accepted) by the consumer to the address of the seller's registered office or via email or via a form for withdrawal and at the same time the consumer is obliged to send the goods back to the address of the store no later than 14 calendar days from the day of withdrawal.

        In the event that the consumer withdraws from the contract via email or form for withdrawal, the seller is obliged to provide him with confirmation immediately after receiving such withdrawal.

        Within the legal period for withdrawing from the contract without giving a reason (14 calendar days from the receipt of the goods), the consumer is entitled to try the goods within the scope of treatment necessary to determine the properties and functionality of the goods, otherwise the consumer is responsible for the reduction of the value of the goods. The seller will return the amount/price already paid to the consumer within the statutory 14-day period by the same payment method that the consumer used to obtain the goods or service, or by another payment method based on an agreement with the consumer.

        Due to the fact that in the event of withdrawal, the contract is canceled from the beginning, the contracting parties will return or replace all the mutually accepted performance. When returning goods with a reduced value as a result of handling them in a way other than what is necessary to determine their nature, properties and functionality, the seller is entitled to demand compensation from the consumer for the damage caused in this way.

        Unless the seller and the consumer agree otherwise, the consumer cannot withdraw from the contract, the subject of which are:

        a) the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service took place,
        b) the sale of goods or the provision of a service, the price of which depends on the movement of prices on the financial market, which the seller cannot influence and which may occur during the period for withdrawing from the contract,
        c) sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer,
        d) sale of goods that are subject to rapid deterioration or deterioration,
        e) sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
        f) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
        g) sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the movement of prices on the market, which the seller cannot influence,
        h) performing urgent repairs or maintenance that the consumer has expressly requested from the seller; this does not apply to service contracts and contracts the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order these services or goods in advance,
        i) sale of audio recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the consumer has unpacked this packaging,
        j) sale of periodicals, with the exception of sales based on a subscription agreement and sale of books not supplied in protective packaging,
        k) provision of accommodation services for a purpose other than accommodation, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the seller undertakes to provide these services at the agreed time or within the agreed deadline,
        l) provision of electronic content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract.

          Alternative resolution of consumer disputes

          Pursuant to Act no. 391/2015 Coll. on the alternative resolution of consumer disputes and the amendment of some laws, the consumer is entitled to contact the seller with a request for redress if he is not satisfied with the way in which the seller handled his claim or if he believes that the seller has violated his rights. If the seller responded negatively to this request or did not respond to it within 30 days from the date it was sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the entity of alternative dispute resolution. The possibility of turning to the court is not affected by the filing of the petition.

          Entities authorized to resolve alternative disputes between the seller and the consumer are the Slovak Trade Inspection or another entity included in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic.

          Alternative dispute resolution by alternative dispute resolution bodies is free of charge, the alternative dispute resolution entity may publish on its website the fee obligation for the initiation proposal, but the fee may not be higher than 5 euros.

          List of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic


          The buyer is obliged to provide personal data that is true, complete, true and accurate, and in the event of any change in personal data, he shall notify such change (immediately, if this is decisive for the fulfillment of the order) by email or in writing, or make such a change within his user account account.

          Information about customers is processed in accordance with Act no. 122/2013 Coll. on the protection of personal data, as amended. By concluding the contract and simultaneously actively confirming "Consent to the processing of personal data" before sending the order, the buyer agrees to the processing and collection of personal data in the operator's database; this consent is valid until the buyer expresses his written disagreement with this processing delivered to the address of the seller's registered office or to the email . The operator does not sell the personal data of the buyers to any other person, with the exception of external carriers, to whom the personal data is sold for the purpose of fulfilling the order, i.e. delivering the goods to the buyer.

          The concluded contract is not archived by the seller and is not available to the buyer upon request.


          We disclaim any liability for direct or indirect loss or damage of any kind arising out of or in any way connected with the use or temporary unavailability of this website. We accept no responsibility for any direct or indirect loss or damage arising from the use of information obtained through this website.

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          The site may contain references, user reviews of our products or services. These testimonials reflect the actual experiences and opinions of these users. Experiences may not necessarily be representative of all users of our products or services. You should not assume that all users will have the same experience and individual results may vary.

          Despite careful control of the content, the completeness, correctness and up-to-dateness of the information presented cannot be guaranteed. Visitors to this website are prohibited from publishing or reproducing any information stored on this website without our permission.

          The information on our site is NOT professional or medical advice for a specific person or condition. They are intended as general information only. If you have any professional or medical questions and concerns about your child or yourself, please contact a professional or your healthcare provider.

          This disclaimer should be considered part of the Internet publication from which you were linked to this page. If parts or individual wordings of this text do not correspond, no longer correspond or do not completely correspond to the current legal status, the remaining parts of the document remain unaffected by their content and validity.

          Supervisory authority

          Supervision over compliance with the operator's obligations is:

          Slovak Trade Inspection, SOI Inspectorate for the Košice Region, Vrátna no. 3, 043 79 Košice 1, department of technical control of products and consumer protection and legal department

          Link for submission of suggestions and appeals

          Final provisions

          These terms and conditions apply as stated on the website, on the day the order is sent to the buyer, who accepts them without reservation, which he also confirms before sending the order.

          The operator reserves the right to possibly change or supplement the terms and conditions.

          These terms and conditions take effect on 1 September 2022.