Business conditions

General Terms and Conditions

These terms and conditions apply to purchases made in the online store kiids.shop.

The operator is: DataTip, s.r.o.

Company Registration Number (ICO): 36869112, Tax Identification Number (DIC): 2023131594, VAT Identification Number (IC DPH): SK2023131594, EORI: SK2023131594

The operator is a VAT payer.

Alzbetina 30, 040 01, Kosice, Slovak Republic.

The company is registered in the Commercial Register of the Regional Court Kosice I, Section SRO, Insert No. 26071/V.

These terms and conditions are an integral part of the purchase agreement concluded between the seller on one side and the buyer on the other side. All contractual relationships are concluded in accordance with the laws of the Slovak Republic.

If the contracting party is a consumer, the relationships not governed by these terms and conditions are governed by Act No. 40/1964 Coll., the Civil Code, Act No. 250/2007 Coll. on Consumer Protection, 102/2014 Z.z. on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller's Premises, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll., the Act on Alternative Dispute Resolution of Consumer Disputes and Amending and Supplementing Certain Acts, all as amended.

If the contracting party is an entrepreneur, the relationships not governed by these terms and conditions are governed by Act No. 513/1991 Coll. as amended.

Definition of Terms

A consumer contract is any contract, regardless of its legal form, concluded by a supplier with a consumer.

The seller (supplier) is a person who acts in the course of their business or profession when concluding and fulfilling a consumer contract, or a person acting on their behalf or for their account.

The buyer – consumer is a natural person who does not act in the course of their business, employment or profession when concluding and fulfilling a consumer contract.

Order and Conclusion of the Purchase Agreement

The buyer selects a product based on the current offer published on the website kiids.shop, and confirms this selection by clicking the “Add to Cart” button. After finishing shopping, the customer displays the contents of the cart by clicking “Shopping Cart”, checks its contents and clicks the “Continue” button, where they fill in the information necessary for successful order fulfillment (address, email, payment method, etc.), which they confirm by clicking the “Order” button.

Orders placed through the online store kiids.shop are binding. By submitting an order, the buyer confirms that they have read and agree with these terms and conditions, which they also confirm before submitting the order.

The proposal to conclude the contract is the placement of the offered goods on the website kiids.shop, the contract is concluded by the buyer submitting the order and the seller accepting the order. The seller will immediately confirm this acceptance to the buyer's specified email, but this confirmation does not affect the validity of the purchase agreement. This concluded contract cannot be unilaterally changed (this concluded contract can only be changed by agreement of both parties).

Information about the individual steps leading to the conclusion of the contract results from these terms and conditions, and the buyer always has the opportunity to check it before submitting the order, or correct it.

The contract is concluded in the Slovak language, unless circumstances on the part of the seller or the buyer prevent this, the contract can be concluded in another language, understandable to both parties.

Prices

The prices of individual products are stated including value added tax (VAT) and all other taxes. The consumer has the opportunity to find out the period during which the seller is bound by their offer, including the price.

All promotional prices are valid while stocks last, unless otherwise stated for a specific product.

The final price is stated in the order form just before submitting the order. It includes VAT, and any other taxes and fees (packing, postage…) that the consumer must pay to obtain the goods or service. The seller cannot unilaterally change this price.

Payment Terms

You can use the payment methods listed below to pay for your orders.

Via the Stripe payment gateway

Online payments are secured for us by Stripe payment gateway.

Stripe is an international, modern, fast, internet payment system with a high level of security. It offers payments through an electronic wallet and all the most popular payment methods on the Czech internet within a single user interface. Stripe is a partner of your payment with a guarantee of a trustworthy and secure payment environment.Payments made through the payment gateway are fully secured and all information is encrypted.

Stripe - Payment by card - Free

The fastest way to pay online. Enter the card number, expiry date and CVC code - three numbers found on the signature strip on the back of the card - into the Stripe payment gateway interface. Everything is secured with the 3D Secure standard, so you will probably be asked to authorize the payment through your bank’s method (usually a code received by SMS or confirmation in your bank’s app). Payment is confirmed immediately, and we will proceed with processing your order without delay.

Details of the payment gateway operator:

STRIPE PAYMENTS EUROPE, LIMITED
Ireland, Dublin, C/O A&L GOODBODY, IFSC, NORTH WALL QUAY, D01 H1O4
E-mail: info@stripe.com
Web: https://stripe.com/en-sk/contact/sales

Delivery Terms

Goods in stock and ordered by 12:00 PM on a business day will be dispatched no later than the following business day after processing the order and usually delivered within an average of three to six business days. If the goods you ordered are in the store, there will be a delay in dispatch of one business day.The goods must first be delivered to the central warehouse, from where they are then dispatched.

Goods are delivered via carriers GLS, DHL, TNT, UPS.

After confirmation of shipment, you will be informed which carrier was selected for delivery. We will provide them with your contact details and the delivery date will be clarified with you by the carrier on the day of delivery.

Delivery costs are:

• Calculated at the time of payment for the goods
• Cash on delivery (payment upon collection) is currently unavailable
• The exact delivery price is calculated in the checkout

Orders placed during holidays are dispatched on the next business day.

If we are unable to deliver the goods, we will contact you and agree on further action (you will receive information about the availability of the goods, we will offer you another alternative product, or we will cancel the order).

In the case of payment by bank transfer, the goods will be dispatched no later than the business day following the crediting of the amount to the seller's account.

If the goods are not in stock, they are marked as “on order”, in this case you can contact the seller by e-mail or phone and inquire about the availability of the goods. The seller will inform the buyer of the delivery time and after its approval by the buyer, the purchase agreement will be concluded.

The seller is not responsible for:

• Delayed delivery of goods due to the carrier, mail
• Delayed delivery of goods due to incorrectly stated address by the buyer when ordering goods
• Possible non-delivery of goods, which occurred due to unforeseen obstacles that the seller could not influence.

Warranty, Warranty Card

The warranty period is 24 months and begins to run from the date the item is taken over by the buyer. If the expiry date for use is stated on the sold item, its packaging or the instructions accompanying it, the warranty period will not end before the expiry of this date.

At the buyer's request, the seller is obliged to provide a warranty in writing (warranty card). If this is possible, it is sufficient to issue proof of purchase instead of a warranty card.

The warranty card contains the identification of the seller (name and surname, trade name or name of the seller, its registered office or place of business), the content, scope and conditions of the warranty, the length of the warranty period and the information necessary to claim the warranty. If the warranty card does not contain all the required information, this does not invalidate the warranty.

By declaring in the warranty card issued to the buyer or in advertising, the seller may provide a warranty exceeding the scope of the legal warranty, and the seller shall determine the conditions and scope of this warranty in the warranty card.

The warranty does not cover normal wear and tear, mechanical damage, etc.

Compliance with the Purchase Agreement

The sold item must have the required quality, quantity, measure or weight, and must be free from defects, especially it must comply with binding technical standards. If special rules must be observed when using the item, in particular if use is governed by an instruction manual or is regulated by a technical standard, the seller is obliged to inform the buyer of them, unless they are generally known. If the seller fails to comply with this obligation, they are obliged to compensate the buyer for any damage arising from it.

Acceptance of Goods

The consumer immediately after taking over visually checks the quality and quantity of the product and contacts the seller immediately in case of discrepancies.

If the package is visibly damaged upon acceptance from the carrier, we recommend that the buyer, for more effective defense of their rights, not accept the goods, draw up a report with the carrier and inform the seller immediately to agree on further action.

If the buyer does not take over the ordered goods without proper withdrawal from the contract or if the package is damaged (we also recommend drawing up a report with the carrier for more effective defense of consumer rights), the seller is entitled to request payment for the costs incurred in processing the order and its dispatch.

Complaints and Their Assertion

The seller is responsible for defects that the sold item has upon acceptance by the buyer. The seller is obliged to determine the method of handling the complaint immediately, in complex cases no later than 3 business days from the date of assertion of the complaint, in justified cases, especially if complex technical assessment of the product or service is required, no later than 30 days from the date of assertion of the complaint. After determining the method of handling the complaint, the complaint is settled immediately, in justified cases the complaint can also be settled later, but the settlement of the complaint must not take longer than 30 days from the date of assertion of the complaint. After expiry of the complaint handling period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product. The period from the assertion of the right due to defects to the end of the complaint handling procedure (delivery of the repaired product, written request for performance or its justified rejection) does not count towards the warranty period. In the event of an exchange of the item for a new one, a new warranty period begins from its acceptance.

Complaints do not apply to defects caused by normal wear and tear or improper use of the product. Normal wear and tear is a natural process that occurs with regular use of the product and may include, but is not limited to, wear of moving parts, changes in material caused by exposure to natural influences, and the like. A used product that has been sold and used by the buyer cannot be complained about due to normal wear and tear. Normal wear and tear includes changes and damage caused by everyday use of the product, such as: wear and tear of materials (e.g. cracks in tires, wear of textiles, fading of colors, etc.), changes caused by exposure to natural influences (e.g. UV radiation, humidity, temperature changes, etc.), wear caused by normal mechanical movement (e.g. bearings, wheels, couplings, etc.). Complaints do not apply to defects caused by improper use, improper maintenance or neglect of care for the product, which includes, but is not limited to, improper storage, inappropriate handling and use of the product in violation of its designation and instructions for use.

When asserting a complaint by a consumer during the first 12 months from the purchase, the seller can refuse the complaint only on the basis of expert assessment. Regardless of the outcome of the expert assessment, the consumer must not be required to pay the costs of the expert assessment or any other costs related to it. The seller is obliged to provide the consumer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint. When asserting a complaint by a consumer after 12 months from the purchase, when the seller rejected it, the seller is obliged in the document on handling the complaint to state to whom the consumer can send the product for expert assessment. If the product is sent for expert assessment to the designated person, the costs of the expert assessment, as well as all other related incidental costs, are borne by the seller regardless of the outcome of the expert assessment. If the consumer proves the seller's responsibility for the defect through expert assessment, they may reassert the complaint. The warranty period does not run during the expert assessment. The seller is obliged to reimburse the consumer within 14 days of reasserting the complaint all costs incurred for the expert assessment, as well as all incidental costs related to it. A reasserted complaint cannot be rejected.

The seller is obliged to provide immediate confirmation of the assertion of the complaint, if it is not possible to provide the confirmation immediately, it must be provided without undue delay, but no later than together with the document on handling the complaint. The confirmation of the assertion of the complaint does not need to be provided if the consumer can prove the assertion of the complaint in another way. The buyer bears the transport costs. Goods must not be sent on delivery, such shipments will not be accepted. In the case of asserting a complaint, a complaint or a suggestion, the consumer will send the goods packed in a packaging suitable for transport together with a form, in which they will describe the defect, and a copy of the proof of purchase (or a warranty card, if issued) to the seller’s address.

Withdrawal from the Contract

The consumer is entitled to withdraw from the contract without giving reasons within 14 calendar days of receiving the goods. The deadline for withdrawal is met if the consumer’s expression of intent to withdraw is sent (post, email, form and etc.) to the seller no later than the last day of the deadline.

By withdrawing from the contract, the consumer, the contract is cancelled from the beginning. The seller is obliged to take back the goods or not to continue providing the service, return to the consumer no later than 14 calendar days from the date of withdrawal from the contract (but not before the seller receives the goods, or their sending is proven by the consumer) the price paid for the goods or service, or the advance paid by the consumer for the goods or service, including the costs that the consumer incurred in connection with ordering the goods or service (including postage, transport costs, delivery, etc., which the buyer paid for the delivery of the goods to them). The seller is not obliged to reimburse the consumer for additional costs if the consumer expressly chose a different method of delivery than the cheapest method of delivery offered by the seller. The costs of returning the goods are borne by the buyer only if the product fully meets the quality requirements and is not defective. The expression of intent to withdraw from the contract will be sent (not on delivery, such shipments will not be accepted) by the consumer to the registered office of the seller or by email or via a withdrawal form, and at the same time the consumer is obliged to send the goods back to the store address no later than 14 calendar days from the date of withdrawal.

If the consumer withdraws from the contract via email or a withdrawal form, the seller is obliged to provide them with confirmation of this immediately after receiving such a withdrawal.

Within the legal deadline for withdrawal from the contract without giving reasons (14 calendar days from receiving the goods), the consumer is entitled to try out the goods to determine their properties and functionality, otherwise the consumer is responsible for the decrease in the value of the goods. The seller will return the already paid amount/price in the legal 14-day deadline in the same way of payment as the consumer paid for obtaining the goods or service, or in another way of payment by agreement with the consumer.

Given that the contract is cancelled from the beginning in the event of withdrawal, the contracting parties shall return all mutual benefits received. When returning goods with reduced value due to handling other than necessary to determine its nature, properties and functionality, the seller is entitled to demand compensation for the damage thus caused.

Unless otherwise agreed between the seller and the consumer, the consumer cannot withdraw from the contract:

Alternative Dispute Resolution of Consumer Disputes

In accordance with Act No. 391/2015 Coll. on Alternative Dispute Resolution of Consumer Disputes and Amending and Supplementing Certain Acts, the consumer is entitled to turn to the seller with a request for remedy if they are not satisfied with the way the seller handled their complaint or if they believe that the seller has violated their rights. If the seller does not respond to this request or responds negatively, the consumer has the right to file a proposal to initiate alternative dispute resolution with a subject of alternative dispute resolution. The possibility of turning to court is not affected by the filing of a proposal.

The bodies authorized to resolve alternative disputes between the seller and the consumer are the Slovak Trade Inspection or another body listed in the register of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic.

Alternative dispute resolution by bodies of alternative dispute resolution is free of charge, the subject of alternative dispute resolution may publish a fee obligation for the proposal to initiate on its website, but the fee must not exceed 5 euros.

List of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic

Protection of Personal Data

The buyer is obliged to provide personal data that corresponds to reality, complete, truthful and accurate, and in case of any change in personal data to notify it (immediately, if it is relevant for fulfilling the order) by e-mail or in writing, or to make such change in their user account.

Customer information is processed in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, as amended. By concluding the contract and simultaneously confirming “Consent to the Processing of Personal Data” before submitting the order, the buyer consents to the processing and collection of personal data in the operator’s database; this consent is valid until the consumer expresses their written disagreement with this processing delivered to the registered office of the seller or to the email info@kiids.shop. The operator does not sell personal data of buyers to any other person, with the exception of external carriers, to whom personal data is provided for the purpose of fulfilling the order, i.e. delivering the goods to the buyer.

The concluded contract is not archived by the seller and is not available to the buyer upon request.

Disclaimer

We disclaim any responsibility for direct or indirect losses or damages of any kind that could arise from or be connected in any way with the use or temporary unavailability of this website. We do not assume any responsibility for any direct or indirect losses or damages caused by the use of information obtained through this website.

All information is provided in good faith, but we do not provide any express or implied warranties or guarantees as to the accuracy, suitability, validity, reliability, availability or completeness of any information.

The website may contain links to other websites or content belonging to third parties. We do not guarantee or assume responsibility for the accuracy or reliability of any information offered by third-party websites.

The site may contain references, reviews from users of our products or services. These references reflect the actual experiences and opinions of these users. The experiences may not necessarily be representative of all users of our products or services. You should not assume that all users will have the same experience and individual results may vary.

Despite careful control of the content, completeness, correctness and timeliness of the presented information cannot be guaranteed. It is forbidden for visitors to this website to publish or reproduce any information stored on this website without our consent.

The information on our site is NOT professional or medical advice for a specific person or condition. They are intended for general information only. If you have any professional or health questions or concerns regarding your child or yourself, please contact a specialist or your healthcare provider.

This disclaimer must be considered as part of the internet publication from which you were linked to this page. If parts or individual formulations of this text no longer correspond to the current legal situation, the remaining parts of the document remain unaffected in their content and validity.

Supervisory Authority

Supervision of compliance with the obligations of the operator is:

Slovak Trade Inspection, Inspection Office of the Slovak Trade Inspection for the Kosice Region, Vrátna c. 3, 043 79 Kosice 1, Department of Technical Control of Products and Consumer Protection and Legal Department

Link for submitting complaints and grievances

Final Provisions

These terms and conditions are valid in the version published on the website www.kiids.shop on the date the order is sent by the buyer, who unconditionally accepts them, which he also confirms before submitting the order.

The operator reserves the right to make any changes or supplements to the terms and conditions.

These terms and conditions come into force on 1 September 2022.