Shipping policy

Below you will find our shipping policy, which complies with EU legislation. These rules are an integral part of our Terms of Service.

In case of questions regarding returns or refunds, please also read our Refund Policy, where you will find detailed information on the options and conditions for returning goods.

Product Availability and Order Processing

  • Delivery Time Information
    For each product on our website, we state the estimated number of business days required for delivery. This period may vary depending on the carrier, current availability, and the delivery location.
  • In-Stock Goods
    If the goods are in stock and we receive the order on a business day by 12:00, we hand it over to the carrier no later than the following business day. Delivery usually takes 3 to 6 business days.
  • Goods Made to Order
    If you see the label "on order" for a product, the goods are not physically in stock. Please contact us by email for more information regarding the delivery period. A purchase agreement is formed upon your approval of the delivery date.
  • Inability to Deliver
    Should it occur that we are unable to deliver the ordered goods (out of stock, unforeseen obstacles, etc.), we will inform you immediately and agree on further steps (e.g., modification or cancellation of the order).

Delivery Area

  • Delivery within the EU
    We deliver to all EU member states except Cyprus.
  • Delivery outside the EU
    For the same price, we also deliver to Switzerland, the United Kingdom, Norway, Liechtenstein, Monaco, San Marino and Vatican City. For other countries, please contact us in advance at info@kiids.shop to agree on individual shipping terms.

    Please note that all additional costs (e.g., customs duties, VAT, and other statutory fees) are borne entirely by the buyer.

Shipping Carriers and Delivery Methods

  • Carriers
    We cooperate with renowned carriers such as GLS, DHL, TNT, and UPS, who ensure safe and fast delivery.
  • Carrier Selection
    We will inform you of the specific carrier in the confirmation email after the order has been dispatched. We will provide your contact details to the carrier so that you can arrange delivery details.

Shipping Rates

  • Courier delivery: €6.90 including VAT for orders up to €198.99; free delivery on orders of €199 or more.
  • Cash on Delivery (payment upon receipt): currently unavailable
  • You can see the final shipping price at checkout before placing your order.

Payment Processing and Shipping

  • Orders during Holidays and Weekends
    All orders received during public holidays and weekends are processed and handed over to the carrier on the following business day.
  • Payment by Bank Transfer
    If you choose a bank transfer, the goods are shipped no later than the following business day after your payment is credited to our account.
  • Shipping Delays
    All delivery dates are indicative. They may be extended in the event of stock unavailability, during seasonal peaks, or for technical reasons (strikes, adverse weather, other unforeseen obstacles).

Liability and Limitations

  • Carrier Delays
    KiiDS.SHOP is not liable for delays or damage to the package resulting from carrier failure or other circumstances beyond our control.
  • Incorrect Address Entry
    We are not liable for non-delivery of the shipment due to an incorrectly provided delivery address.
  • Unforeseen Obstacles
    In the event of natural disasters or other events beyond our control that may affect delivery, we will inform you of possible solutions.

Returns and Claims

In the event that you have any problem with the delivered goods, please read our Refund Policy, where you will find detailed rules and deadlines regarding returns or claims.

In accordance with EU legislation, you have the right to withdraw from the contract within 14 days from the date of delivery of the shipment. Please address all questions regarding returns and claims to info@kiids.shop.

Amendments

KiiDS.SHOP reserves the right to update or change this Shipping Policy at any time to reflect changes in our logistical procedures, legal regulations, or shipping conditions. The current version can always be found on our website. By continuing with your purchase, you express your consent to the new wording.