Business conditions

General provision

These terms and conditions apply to purchases in the kiids.shop online store

The operator is: DataTip, s.r.o

ID: 36869112, VAT: 2023131594, VAT ID: SK2023131594, EORI: SK2023131594

The operator is a VAT payer.

Alžbetina 30, 040 01, Košice, Slovak Republic.

The company is registered in the Commercial Register of the District Court of Košice I, section SRO, insert no. 26071/V.

The business conditions are part of the concluded sales contract between the seller on the one hand and the buyer on the other. All contractual relationships are concluded in accordance with the legal order of the Slovak Republic.

In the event that the consumer is the contracting party, relations not regulated by these terms and conditions are governed by Act No. 40/1964 Coll., Civil Code, Act No. 250/2007 Coll., on consumer protection, 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises, Act no. 22/2004 Coll., on electronic commerce, by Act no. 391/2015 Coll., the Act on Alternative Resolution of Consumer Disputes and on Amendments and Supplements to Certain Acts, all as amended. If the contracting party is an entrepreneur, relations not regulated by these terms and conditions are governed by Act No. 513/1991 Coll. as amended.

Definitions

A consumer contract is any contract, regardless of the legal form, that the supplier concludes with the consumer.

The seller (supplier) is a person who, when concluding and fulfilling a consumer contract, acts within the scope of his business activity or profession or a person acting on his behalf or on his account.

Buyer - consumer is a physical person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.

Order and conclusion of purchase contract

The buyer chooses a product based on the current offer published on the kiids.shop website, and confirms this choice by clicking the "Add to cart" button. After shopping, the customer displays the contents of the basket by clicking on "Shopping basket", checks its contents and clicks on the "Continue" button, where he fills in the information necessary to successfully complete the order (address, email, payment method, etc.), which he confirms by clicking on the button "Book".

Orders placed through the kiids.shop online store are binding. By sending the order, the buyer confirms that he has familiarized himself with and agrees to these terms and conditions, which he also confirms before sending the order.

The proposal for concluding the contract is the placement of the offered goods on the website kiids.shop , the contract is created by sending the order by the buyer and accepting the order by the seller. The seller will immediately confirm this acceptance to the buyer's email address, but this confirmation does not affect the formation of the purchase contract. A contract concluded in this way cannot be changed unilaterally (a contract concluded in this way can be changed based on the agreement of both parties).

Information about the individual steps leading to the conclusion of the contract follows from these terms and conditions, and the buyer always has the opportunity to check or correct the order before sending it.

The contract is concluded in the Slovak language, if the circumstances on the part of the seller or the buyer do not prevent it, it is possible to conclude the contract in another, comprehensible for both parties, language.

Prices

The prices of individual products are listed including value added tax (VAT) and all other taxes. The consumer has the opportunity to familiarize himself with the period during which the seller is bound by his offer, including the price.

All promotional prices are valid while stocks last, unless otherwise stated for a specific product.

The final price is indicated in the order form just before the order is sent, it is indicated including VAT, or all other taxes and fees (packaging, postage...) that the consumer must pay to obtain the goods or services. This price cannot be changed unilaterally by the seller.

Terms of payment

You can use the payment methods listed below to pay for your orders.

  • Through the Stripe payment gateway:
    • By payment card - Z adarmo
  • By standard bank transfer - Z adarmo

Through the Stripe payment gateway

Online payments for us are provided by the Stripe payment gateway .

Stripe is an international, modern, fast, internet payment system with a high level of security. It offers payments through an electronic wallet and all the most popular payment methods on the Czech Internet within a single user interface. Stripe is your payment partner with a guarantee of a trusted and secure payment environment. Payments made through the payment gateway are fully secured and all information is encrypted.

Stripe - Payment by card - Free

The fastest way to pay online. In the interface of the Stripe payment gateway, you enter the card number, validity date and CVC code - three numbers that can be found in the signature strip on the back of the card. Everything is secured by the 3D Secure standard, so you'll probably be asked to authorize the payment via your bank's method (usually a code you'll receive via SMS or a confirmation in your bank's app). The payment is confirmed immediately, we will proceed with the execution of the order without delay.

Data on the payment gateway operator:

STRIPE PAYMENTS EUROPE, LIMITED
Ireland, Dublin, C/O A&L GOODBODY, IFSC, NORTH WALL QUAY, D01 H1O4
Email: info@stripe.com
Web: https://stripe.com/en-sk/contact/sales

By standard bank transfer - Free

Your order will be shipped only after the money has been credited to our account. Please enter your order number as a variable symbol. This number as well as the necessary data for the transfer will be sent to your e-mail as soon as you send your order. Attention, the transfer can take up to 2 working days.

EUR IBAN: SK95 8330 0000 0021 0229 3448

CZK IBAN: SK22 8330 0000 0022 0059 3495

BIC/SWIFT: FIOZSKBAXXX

Terms of Delivery

Goods that are in stock and ordered no later than 12:00 on a working day are dispatched no later than the next working day after the order has been processed and are usually delivered in three to six working days on average. If the goods you ordered are in the store , the shipment will be delayed by one working day. The goods must first be delivered to the central warehouse, from where they are then sent.

    The goods are delivered via GLS, DHL, TNT, UPS carriers.

    After the order has been sent, you will be informed about which carrier has been selected for delivery. We will give him your contact details and he will specify the delivery date with you on the day of delivery.

    Delivery prices are:

    • Calculated on payment for goods
    • Cash on delivery (payment upon collection) is not available until further notice
    • The exact price for shipping will be calculated at checkout

    Orders received on holidays are submitted for shipping on the next working day.

    If we will not be able to deliver the goods, we will contact you and agree on the next procedure (you will receive information about the availability of the goods, we will offer you other alternative goods, we will cancel the order).

    In the case of payment by bank transfer, the goods are dispatched no later than the next working day after the amount has been credited to the seller's account.

    If the goods are not in stock, they are marked with the term "on order", in this case it is possible to contact the seller by e-mail or by phone and inquire about the availability of the given goods. The seller will notify the buyer of the delivery period, and after its approval by the buyer, a purchase contract will be created.

    The seller is not responsible for:

    • Delayed delivery of goods caused by carrier, post
    • Delayed delivery of the goods caused by an incorrectly given address of the recipient by the buyer when ordering the goods
    • Any non-delivery of goods that occurred as a result of unforeseeable obstacles beyond the seller's control.

        Guarantee, guarantee letter

        The warranty period is 24 months and starts from the time the buyer takes over the item. If a period of use is marked on the sold item, its packaging or the instructions attached to it, the warranty period does not end before the expiration of this period.

        At the request of the buyer, the seller is obliged to provide a guarantee in writing (warranty certificate). If the nature of the matter allows it, it is sufficient to issue a proof of purchase instead of a warranty certificate.

        The warranty certificate contains the name of the seller (first and last name, trade name or name of the seller, his registered office or place of business), the contents of the guarantee, its scope and conditions, the length of the guarantee period and the data necessary to apply the guarantee. If the warranty certificate does not contain all the details, this does not invalidate the warranty.

        By declaring in the warranty letter issued to the buyer or in the advertisement, the seller can provide a guarantee exceeding the scope of the legal guarantee, the conditions and scope of this guarantee are determined by the seller in the guarantee letter.

        The warranty does not cover normal wear and tear, mechanical damage, etc.

        Compliance with the purchase contract

        The thing being sold must have the required quality, quantity, measure or weight as required or established by law and must be free of defects, in particular it must comply with binding technical standards. If special rules must be observed when using the item, especially if the use is governed by the instructions or regulated by a technical standard, the seller is obliged to inform the buyer of them, unless the rules are generally known. If the seller does not fulfill this obligation, he is obliged to compensate the buyer for the resulting damage.

        Taking over the goods

        The buying consumer shall immediately upon receipt visually check the quality and quantity of the product and, in case of discrepancies, immediately contact the seller. In the event that the shipment is already visibly damaged when it is taken over from the carrier, we recommend the buyer, for the sake of more effective defense of his rights, not to accept the goods, to write a protocol with the carrier and to inform the seller of this fact in order to agree on the next procedure.

        If the buyer does not take over the ordered goods without properly withdrawing from the contract or without the shipment being damaged (we recommend writing a damage report with the carrier in order to more effectively defend the rights of the consumer), the seller is entitled to request payment of the costs incurred in fitting out the order and sending it.

        Complaint and its application

        The seller is responsible for defects that the sold item has when it is taken over by the buyer.

        If it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly. The seller is obliged to remove the defect without undue delay. Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect. The seller can always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious difficulties for the buyer.

        If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or withdraw from the contract. The same rights belong to the buyer if the defects can be removed, but if the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects. If there are other irreparable defects, the buyer has the right to a reasonable discount from the price of the item.

        The seller is obliged to determine the method of dealing with the complaint immediately, in complex cases no later than 3 working days from the day of the complaint, in justified cases, especially if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the day of the complaint. After determining the method of processing the claim, the claim is processed immediately, in justified cases, the claim can be processed later; however, processing of the claim may not take longer than 30 days from the date of application of the claim. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.

        The time from the exercise of the right from liability for defects until the end of the complaint procedure (delivery of the repaired product, written request to take over performance or its justified rejection) is not included in the warranty period. In the case of exchanging the item for a new one, the new warranty period starts from its receipt.

        When a consumer makes a claim within the first 12 months from the purchase, the seller can handle the claim by rejecting it only on the basis of a professional assessment; regardless of the result of the expert assessment, the consumer cannot be required to pay the costs of the expert assessment or other costs related to the expert assessment.

        The seller is obliged to provide the consumer with a copy of the expert assessment justifying the rejection of the claim no later than 14 days from the day the claim was processed.

        When the consumer makes a claim after 12 months from the purchase, when the seller has rejected it, the seller is obliged to indicate in the claim provision document to whom the consumer can send the product for expert assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related costs, are borne by the seller, regardless of the result of the expert assessment. If the consumer proves the seller's responsibility for the defect through a professional assessment, he can apply the claim again. The warranty period does not expire while the expert assessment is being carried out. The seller is obliged to reimburse the consumer within 14 days from the date of re-application of the complaint all costs incurred for the expert assessment, as well as all related costs incurred purposefully. A renewed claim cannot be rejected.

        The seller is obliged to deliver the confirmation of the application of the complaint to the consumer immediately, if it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with the document of the complaint; confirmation of the application of the claim does not need to be delivered if the consumer has the opportunity to demonstrate the application of the claim in another way. Shipping costs are borne by the buyer. Do not send the goods on cash on delivery under any circumstances. In the event of a claim, complaint or suggestion, the consumer sends the goods packed in packaging suitable for transportation together with a form containing a description of the defect and a copy of the proof of purchase (or a warranty card, if it was issued) to the seller's address.

        The buyer has the right to reimbursement of necessary costs incurred in connection with the exercise of rights from liability for defects (with the application of a claim).

        Withdrawal from the contract

        The consumer is entitled to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods. The deadline for withdrawal is preserved if the consumer's expression of will to withdraw is sent (mail, email, form etc.) to the seller no later than the last day of the deadline.

        By withdrawing the consumer from the contract, the contract is canceled from the beginning. The seller is obliged to take back the goods or not to continue providing the service, to return to the consumer the price paid for the goods or for service or advance payment that the consumer paid for the goods or services, including the costs incurred by the consumer in connection with ordering the goods or services (including postage, transport costs, delivery, etc., which the buyer paid for the delivery of the goods to him). The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest delivery method offered by the seller. The cost of returning the goods is borne by the consumer only if the product fully met the quality requirements and was not defective. The expression of will to withdraw from the contract is sent (not cash on delivery, such shipments will not be accepted) by the consumer to the address of the seller's registered office or via email or via a form for withdrawal and at the same time the consumer is obliged to send the goods back to the address of the store no later than 14 calendar days from the day of withdrawal.

        In the event that the consumer withdraws from the contract via email or form for withdrawal, the seller is obliged to provide him with confirmation immediately after receiving such withdrawal.

        Within the legal period for withdrawing from the contract without giving a reason (14 calendar days from the receipt of the goods), the consumer is entitled to try the goods within the scope of treatment necessary to determine the properties and functionality of the goods, otherwise the consumer is responsible for the reduction of the value of the goods. The seller will return the amount/price already paid to the consumer within the statutory 14-day period by the same payment method that the consumer used to obtain the goods or service, or by another payment method based on an agreement with the consumer.

        Due to the fact that in the event of withdrawal, the contract is canceled from the beginning, the contracting parties will return or replace all the mutually accepted performance. When returning goods with a reduced value as a result of handling them in a way other than what is necessary to determine their nature, properties and functionality, the seller is entitled to demand compensation from the consumer for the damage caused in this way.

        Unless the seller and the consumer agree otherwise, the consumer cannot withdraw from the contract, the subject of which are:

        a) the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service took place,
        b) the sale of goods or the provision of a service, the price of which depends on the movement of prices on the financial market, which the seller cannot influence and which may occur during the period for withdrawing from the contract,
        c) sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer,
        d) sale of goods that are subject to rapid deterioration or deterioration,
        e) sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
        f) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
        g) sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the movement of prices on the market, which the seller cannot influence,
        h) performing urgent repairs or maintenance that the consumer has expressly requested from the seller; this does not apply to service contracts and contracts the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order these services or goods in advance,
        i) sale of audio recordings, video recordings, audio-visual recordings, books or computer software sold in protective packaging, if the consumer has unpacked this packaging,
        j) sale of periodicals, with the exception of sales based on a subscription agreement and sale of books not supplied in protective packaging,
        k) provision of accommodation services for a purpose other than accommodation, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the seller undertakes to provide these services at the agreed time or within the agreed deadline,
        l) provision of electronic content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract.

          Alternative resolution of consumer disputes

          Pursuant to Act no. 391/2015 Coll. on the alternative resolution of consumer disputes and the amendment of some laws, the consumer is entitled to contact the seller with a request for redress if he is not satisfied with the way in which the seller handled his claim or if he believes that the seller has violated his rights. If the seller responded negatively to this request or did not respond to it within 30 days from the date it was sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the entity of alternative dispute resolution. The possibility of turning to the court is not affected by the filing of the petition.

          Entities authorized to resolve alternative disputes between the seller and the consumer are the Slovak Trade Inspection or another entity included in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic.

          Alternative dispute resolution by alternative dispute resolution bodies is free of charge, the alternative dispute resolution entity may publish on its website the fee obligation for the initiation proposal, but the fee may not be higher than 5 euros.

          List of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic

          Privacy

          The buyer is obliged to provide personal data that is true, complete, true and accurate, and in the event of any change in personal data, he shall notify such change (immediately, if this is decisive for the fulfillment of the order) by email or in writing, or make such a change within his user account account.

          Information about customers is processed in accordance with Act no. 122/2013 Coll. on the protection of personal data, as amended. By concluding the contract and simultaneously actively confirming "Consent to the processing of personal data" before sending the order, the buyer agrees to the processing and collection of personal data in the operator's database; this consent is valid until the buyer expresses his written disagreement with this processing delivered to the address of the seller's registered office or to the email info@kiids.shop . The operator does not sell the personal data of the buyers to any other person, with the exception of external carriers, to whom the personal data is sold for the purpose of fulfilling the order, i.e. delivering the goods to the buyer.

          The concluded contract is not archived by the seller and is not available to the buyer upon request.

          Disclaimer

          We disclaim any liability for direct or indirect loss or damage of any kind arising out of or in any way connected with the use or temporary unavailability of this website. We accept no responsibility for any direct or indirect loss or damage arising from the use of information obtained through this website.

          All information is provided in good faith, but we make no express or implied warranties or guarantees as to the accuracy, adequacy, validity, reliability, availability or completeness of any information.

          The Website may contain links to other websites or content belonging to third parties. We do not guarantee or assume responsibility for the accuracy or reliability of any information offered by third party websites.

          The site may contain references, user reviews of our products or services. These testimonials reflect the actual experiences and opinions of these users. Experiences may not necessarily be representative of all users of our products or services. You should not assume that all users will have the same experience and individual results may vary.

          Despite careful control of the content, the completeness, correctness and up-to-dateness of the information presented cannot be guaranteed. Visitors to this website are prohibited from publishing or reproducing any information stored on this website without our permission.

          The information on our site is NOT professional or medical advice for a specific person or condition. They are intended as general information only. If you have any professional or medical questions and concerns about your child or yourself, please contact a professional or your healthcare provider.

          This disclaimer should be considered part of the Internet publication from which you were linked to this page. If parts or individual wordings of this text do not correspond, no longer correspond or do not completely correspond to the current legal status, the remaining parts of the document remain unaffected by their content and validity.

          Supervisory authority

          Supervision over compliance with the operator's obligations is:

          Slovak Trade Inspection, SOI Inspectorate for the Košice Region, Vrátna no. 3, 043 79 Košice 1, department of technical control of products and consumer protection and legal department

          Link for submission of suggestions and appeals

          Final provisions

          These terms and conditions apply as stated on the website www.kiids.shop, on the day the order is sent to the buyer, who accepts them without reservation, which he also confirms before sending the order.

          The operator reserves the right to possibly change or supplement the terms and conditions.

          These terms and conditions take effect on 1 September 2022.